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explainers
8 min read
NEXTGEN.KE. WHAT YOUNG KENYA ACTUALLY GETS.
The government says 100,000 young Kenyans. The portal says 500, applications closed sixteen days before the launch, and the graduates who've already done this want to talk about the stipend.
8 min read
explainers7 min read
CSAT vs NPS vs CES: The Patient Feedback Metrics That Actually Mean Something
A patient once gave me a perfect satisfaction score, then quietly let her prescription lapse two weeks later. CSAT, NPS, and CES sound interchangeable. They are not, and the difference decides who stays.
7 min read
explainers8 min read
Patient Retention Strategies That Actually Work in 2026
One patient texted a single word: cancel. She stayed, not because of a discount, but because someone finally listened. Here is why patients really leave, and the support that keeps them in care.
8 min read
explainers8 min read
THE OZEMPIC BODY. THE REAL VERSION.
The weight-loss injection everyone in Nairobi is whispering about, and what it's actually doing to young Kenyan bodies.
8 min read
explainers8 min read
WHY KENYAN GRADUATES CAN'T FIND WORK.
Graduate unemployment in Kenya has become the normal first chapter after campus, not the exception.
8 min read
explainers8 min read
Inside Nairobi's Fake Sneaker Economy
What a KSh 20 million raid at RNG Plaza revealed about how young Kenya really shops.
8 min read